Good to know.
The things homeowners ask us most about DoorGuard plans, visits and billing.
Plans and what they includeWhat garage doors are included?
What garage doors are included?
DoorGuard is for standard home garage doors and openers, built for homeowners who want professional care for the home’s heaviest moving equipment.
Does DoorGuard pay when my door breaks?
Does DoorGuard pay when my door breaks?
No. DoorGuard is care for the door itself: a professional tune-up every year, priority when it breaks, 25% off repair labor and the price before any work. Repairs are billed at member rates, and you approve the price first.
What is the tune-up promise?
What is the tune-up promise?
If something your tune-up checked fails within 30 days, your pro comes back free.
Can I cancel online?
Can I cancel online?
Yes. Sign in to your member page and tap Manage billing or cancel. You can also cancel by email or phone. There is no contract.
How do the three plans differ?
How do the three plans differ?
Essential includes one door with a yearly tune-up and 25% off repair labor. Complete adds a second tune-up, a waived service-call fee, member pricing on parts, and up to two doors. Premier is whole-home, including your garage doors plus entry-door locks, with top-priority scheduling.
What if I have more than one garage door?
What if I have more than one garage door?
Complete includes up to two doors and Premier includes them all, plus your entry-door locks. If you're not sure which fits, start with Complete and adjust anytime.
What counts as a "door"?
What counts as a "door"?
Each residential garage door opening. Essential includes one, Complete up to two, and Premier includes every garage door at your home plus your entry-door locks.
Do the higher plans actually pay off?
Do the higher plans actually pay off?
If you have more than one door, use it daily, or want member pricing on parts and higher-priority scheduling, Complete or Premier may be the better fit. Not sure? Start with Complete and adjust anytime.
What kind of membership is DoorGuard?
What kind of membership is DoorGuard?
DoorGuard is a maintenance and service membership. Your monthly fee pays for a yearly tune-up, priority scheduling and 25% off repair labor. Repairs are billed at member rates, and you see the price before work begins.
How much does DoorGuard cost?
How much does DoorGuard cost?
DoorGuard has three monthly plans: Essential is $19/mo, Complete is $39/mo, and Premier is $79/mo. Every plan is billed monthly on the date you join, with no contract and no setup fee. You can cancel online from your member page anytime, or by email or phone, with no fee.
What's included in a DoorGuard membership?
What's included in a DoorGuard membership?
Every membership includes a professional tune-up each year (two a year on Complete and Premier) with six checks: springs and cables, rollers and hinges, tracks and alignment, balance and lubrication, the opener and remotes, and the safety sensors. It also includes priority scheduling and 25% off repair labor on fixes while you’re a member.
JoiningHow does DoorGuard work?
How does DoorGuard work?
You sign up from $19/month with no contract. Every year DoorGuard performs a full tune-up (once a year on Essential, twice on Complete and Premier): checking springs and cables, rollers and hinges, tracks and alignment, balance and lubrication, the opener and remotes, and the safety sensors. Members also get priority scheduling and 25% off repair labor.
How do I sign up for DoorGuard?
How do I sign up for DoorGuard?
Pick your plan, enter your email and ZIP code, agree to the Terms and Privacy Policy, then continue to secure checkout powered by Stripe. After checkout we ask for your name, phone, and service address so we can set up your first visit. If you would rather sign up by phone, call (877) 257-6027.
What happens after I join?
What happens after I join?
After checkout you can share your name, phone, and service address, and we'll reach out to schedule your first tune-up. You are billed monthly starting on your join date, with no contract and no setup fee, and you can cancel anytime. Questions before or after joining can go to info@joindoorguard.com.
Billing and cancellingIs there a contract?
Is there a contract?
No. DoorGuard is month-to-month. Cancel online from your member page anytime, or by email or phone, with no fee.
Can I cancel anytime?
Can I cancel anytime?
Yes. Cancel online from your member page, or just email or call us. No setup fee.
Can I upgrade or change plans later?
Can I upgrade or change plans later?
Anytime. Move up to Complete or Premier, or step back down, by email or phone. Changes take effect on your next billing cycle.
How am I billed?
How am I billed?
Monthly, on the date you join. No contract and no setup fee. Cancel anytime from your member page, or by email or phone. Tune-up promise: if something your tune-up checked fails within 30 days, your pro comes back free. Checkout is handled securely by Stripe.
Is my payment information safe?
Is my payment information safe?
Yes. The sign-up page only asks for your email and ZIP code, then hands you off to secure checkout powered by Stripe. Card details are entered on Stripe's checkout page, not on the DoorGuard sign-up form.
Tune-ups and visitsWhat does the annual visit include?
What does the annual visit include?
A full tune-up with six checks: springs and cables, rollers and hinges, tracks and alignment, balance and lubrication, opener and remotes, and safety sensors.
When does my first tune-up get scheduled?
When does my first tune-up get scheduled?
Your first tune-up is scheduled right after you join. DoorGuard confirms your membership and sets up that visit. After that, tune-ups follow your plan: once a year on Essential, twice a year on Complete and Premier. You can also request a visit through the booking form on the site or by calling (877) 257-6027.
Who actually comes to my house?
Who actually comes to my house?
Every DoorGuard visit is handled by trained garage door pros. That applies to your annual tune-up and to any repair visit you request as a member. Members get priority scheduling for diagnostics and repairs, so those requests move ahead of non-member requests.
Do I have to be a member to book a visit?
Do I have to be a member to book a visit?
No. Members and new customers can both request a visit through the DoorGuard booking form. The form asks whether you are already a DoorGuard member so your request is routed accordingly, since members get priority scheduling on repairs. You can also call (877) 257-6027 to book by phone.
How do I book a garage door visit?
How do I book a garage door visit?
Fill out the online booking form with your name, phone, email, and address, choose the service you need (annual tune-up, repair, new member setup, or other), then give a preferred date and best time of day. Submit it and the DoorGuard team follows up to confirm.
Can I pick when the pro comes?
Can I pick when the pro comes?
You can request a preferred date and a best time of day, morning, afternoon, or evening, on the booking form, and add any notes about what is happening with your door. DoorGuard follows up to confirm an appointment time that works for both of you.
What can I book DoorGuard for?
What can I book DoorGuard for?
The booking form handles an annual tune-up, a repair, new member setup, or an 'other' option if your issue does not fit those. There is also a free garage door checkup on the site if you mainly want to know what shape your door is in.
Repairs and priorityWhat if my door breaks?
What if my door breaks?
Members get priority scheduling. You save 25% on the repair labor and see the price before any work begins.
Where am I in line when I need a visit?
Where am I in line when I need a visit?
Members get priority scheduling, so your call moves ahead of non-member requests. Exact timing depends on availability in your area.
Does the membership pay for repairs?
Does the membership pay for repairs?
No. The membership includes your annual tune-up and safety inspection and gives you 25% off repair labor for any fixes while you’re a member. Repairs themselves are billed separately at those discounted member rates rather than being included in the monthly membership fee.
Property managersCan I put DoorGuard on more than one unit?
Can I put DoorGuard on more than one unit?
Yes. DoorGuard is sold per unit at $19 a month, so you can add a single unit or every unit you look after. Every membership is billed monthly with no contract, so you can add units or cancel them as your properties change.
What do the residents get?
What do the residents get?
Each member unit gets a yearly tune-up and safety inspection, which means fewer surprise breakdowns and fewer calls. Residents at member units get priority scheduling, so their service requests move ahead of non-member requests. Each visit is done by a trained garage door pro who works through all six checks.
How much does it cost per unit?
How much does it cost per unit?
It is $19 a month per unit, billed monthly with no contract. That predictable per-unit price is easy to budget, and it includes the annual tune-up, priority scheduling, and 25% off repair labor. You can cancel a unit's membership anytime.
Is there paperwork when the door breaks?
Is there paperwork when the door breaks?
No. DoorGuard is a garage door maintenance and service membership. There's nothing to file. The monthly fee pays for scheduled tune-ups and gives members priority scheduling and reduced rates on repair labor. The membership doesn't pay for repairs. Repairs are billed at member rates, and you approve the price first.
The free Door Health ScoreIs the garage door checkup really free?
Is the garage door checkup really free?
Yes. The DoorGuard Door Health Score is free, takes about 60 seconds, and needs no email address. You answer seven questions about your door and get an instant 0-100 score with a letter grade and what to do next. You can share your score if you want to.
What questions does the checkup ask?
What questions does the checkup ask?
Seven: how old your opener is, when you last had a professional tune-up, whether the door opens and closes smoothly, whether the springs or cables show wear, whether the door seals at the bottom, whether the safety sensors reverse the door on an obstacle, and how heavily the door is used.
What does my grade mean?
What does my grade mean?
A score of 86 or above earns an A, 72 or above a B, 58 or above a C, 44 or above a D, and anything lower an F. Each grade comes with a plain-language reading, from 'excellent shape' down to 'time to act', plus a recommendation for what to do next.
Is this checkup the same as a real inspection?
Is this checkup the same as a real inspection?
No. The Door Health Score is a self-assessment scored from your own answers, not a technician's inspection. If your grade points to safety or reliability problems, the recommended next step is a professional inspection, which is what the annual DoorGuard tune-up and full safety inspection provide.
Try another word, or ask us directly.
Ask DoorGuardStay ahead of the next breakdown.
Plans from $19 a month. No contract. Cancel anytime from your member page, or by email or phone. Tune-up promise: if something your tune-up checked fails within 30 days, your pro comes back free. Checkout is handled securely by Stripe.